8 Ways to Get Customer Feedback via Twitter

Customer Feedback is valuable information for business improvement and growth. Although a more traditional business owner might advise you to stick to maintaining your customer care call center, there are actually many other alternatives which can go hand in hand with your call center. Thankfully, … [Read more...]

Social Media Marketing: Let’s Separate Fact From Fiction

The greatest emerging trend of the last decade has been the hype surrounding digital social media. With technology making it possible for people to network in an entirely new way on the internet, the word “social” has taken on a new meaning altogether. With the emergence of this new society that … [Read more...]

Forecasting Social Media

It's becoming nearly impossible to avoid the hype social media has been generating. The cumulative effect of Twitter, Facebook and LinkedIn pushing into nearly every sphere of our lives has resulted in a me-too phenomenon and a rush to jump on the social media bandwagon. It's hard to know what the … [Read more...]